Privacy policy

Last updated: 2025-07-03

This privacy policy applies to the website tclbaltic.eu, which is operated and maintained by:

UAB Elmitra
Company code: 302497550
VAT code: LT100005536316
Address: Raudondvario pl. 150, LT-47175 Kaunas, Lithuania
E-mail: info@elmitra.lt
Phone: +370 609 94126

We are the official distributor of TCL products in the Baltic states (Lithuania, Latvia and Estonia) and we take the protection of your personal data seriously.

1. What information do we collect?

We may collect the following personal data:

  • Contact details (e.g. first name, last name, e-mail address, phone number)

  • Information about your device and how you use it (IP address, browser type, page views)

  • Information you provide when filling in forms on the website (e.g. enquiries, warranty service)

  • Data about the TCL products you have purchased or registered

2. What do we use your data for?

We use your data:

  • To handle customer enquiries, service and warranty

  • To communicate about products, services or news (only with your consent)

  • To improve the website’s operation, security and user experience

  • To meet legal or regulatory obligations

3. Legal basis for processing

We process your data on the following grounds:

  • Performance of a contract (e.g. when you register a device or make a warranty claim)

  • Legal obligation (e.g. financial records)

  • Consent (e.g. for marketing)

  • Our legitimate interest (e.g. protecting the website against abuse)

4. How long do we keep your data?

We keep personal data for as long as necessary to achieve the stated purposes or as required by law. When the retention period ends, the data is securely destroyed.

5. Who may we share your data with?

Your data may be shared with third parties only in the following cases:

  • With TCL group companies, where necessary for warranty or technical service

  • With service providers (e.g. IT system maintenance, e-mail delivery)

  • With public authorities, where required by law

In all cases we ensure that recipients comply with data protection requirements.

6. Your rights

Under the General Data Protection Regulation (GDPR) you have the right:

  • To access your data

  • To have inaccurate data corrected

  • To have your data erased (the “right to be forgotten”)

  • To restrict processing

  • To object to processing

  • To data portability

  • To lodge a complaint with the supervisory authority – the State Data Protection Inspectorate of Lithuania (vdai.lrv.lt)

To exercise your rights, write to info@elmitra.lt

7. Cookies

The website uses cookies to improve your browsing experience and analyse traffic. You can change your cookie settings in your browser at any time.

8. Changes to this privacy policy

This privacy policy may be updated. If we make significant changes, we will announce them on the website. We recommend reviewing this policy periodically.

If you have questions or would like more information, contact us:

UAB Elmitra
Raudondvario pl. 150, LT-47175 Kaunas, Lithuania
E-mail: info@elmitra.lt
Phone: +370 609 94126